easyACCOUNTING Knowledge Base

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Reagency's technical support department tracks incoming email and telephone calls, so that we can provide the answers to frequently asked questions on-line. It is our hope that these resources will save you time in installing, configuring, and updating your Reagency Systems product.

Article Categories:

General Questions

• Supported desktop and server operating systems
• Restoring easyACCOUNTING from a backup
• Warning message "Data files have not been backed up for more than a week"

• Problems entering activation codes
• During setup InstallShield displays an error message
• Error message "Unable to Locate DLL" after installation

• Converting from single user to a multi-user network
• Selecting between peer-to-peer and server based networking
• Selecting the correct Pervasive PSQL edition
• Error displayed or blank contents when online user's guide accessed

Common Bookkeeping Questions

• Default chart of accounts
• How to record a dishonored cheque

• Income Tax Credit Amounts - January 1, 2010
• Tax deduction amounts differ from Tables on Disk (TOD) and manual tables
• I have a payroll period ending in 2009 but the cheques were dated in 2010. Why is the payment not reflected on the 2009 T4 (or T4A)?
• Why doesn't the T4A slip reflect the income tax deducted?

• How to flag a trade as having outstanding deposit
• Can I change the commission amounts?
• How to enter new home transactions
• The entries in the General Ledger for Real Estate Trust Account cheques show a cheque reference number of "0" - why?
• Why is GST not calculated for some Associates on the Trade Record Sheet?
• Why doesn't the total GST/HST for the trade doesn't match the total GST for the agents & other broker allocations on the Trade Record Sheet?

• How to stop using digitized letterhead